No News is Not Good News
Product evaluations, customer satisfaction surveys, Google reviews, social media channel monitoring…. these are a few of the ways to gather customer feedback. They all take time and effort. They may reveal some truths you would rather not hear. They may create more work for you and/or your team. You may have to change the way you do things. So why would you do this? Why bother? Why ask for trouble? Your customers will tell you if they are unhappy, won’t they? You can deal with it then.  

According to research, “Only 1 out of 26 unhappy customers complain. The rest churn. (They will simply take their business elsewhere.) A lesson here is that companies should not view absence of feedback as a sign of satisfaction.” 1  

No news is good news does not hold up in business. It is imperative your customer knows they have a voice, that you truly care about what they think and that you will listen. This doesn’t mean you have to change things every time you get a complaint; evaluate it, determine if others are saying the same thing, make every attempt to understand their concern. 

If you don’t, your customer may go elsewhere and you will be left wondering what happened. Sometimes the complaints are minor or not really complaints at all. They could be suggestions on how you can improve. Customer suggestions are gold, providing you with a different perspective and an opportunity to evaluate and possibly enhance your products or services. 

At MCE, we value the course evaluations our participants complete after each day of training. We take them seriously with the whole team from the Business Development Officer to the Instructional Designers to the CEO reviewing and determining if and what action is to be taken. 

We also want to know the impact of our training on future behaviours and successes. That is why we are launching an ROI (Return on Investment) Survey for our Future Ready Leadership graduates. We did one in 2018 and our plan is to solicit information from those of you who participated in an FRL program from 2019 – 2022. We will then compare results and send out a report. It is important to us to know that what we are doing provides value, short and long term.

We love what we do yet recognize it only matters if you love it too! 

A message from
Audie McCarthy | President & CEO
P.S. If you have not received the survey link through Constant Contact and would like to complete it, please see below. 

[1] Esteban Kolsky, Thinkjar, Gartner Research 
Looking for FRL Graduates. Classes of 2019+
Mohawk College Enterprise is inviting past FRL program graduates to participate in a short survey. Your valuable feedback supports our commitment to continuously improving our programs by ensuring they are engaging and relevant, to better serve our future-ready leaders, such as yourself. 

We would greatly appreciate your participation! This quick survey will take less than 10 minutes to complete. 

We would appreciate it if you could fill out this survey by April 20th, 2022. Thank you! 

Sincerely, MCE team 
What's Up and Coming
FALL 2022 IS A GREAT TIME TO ENROLL THOSE NEW TO A LEADERSHIP ROLE;
The Future Ready Leadership Essentials is scheduled for October 2022. Great time to start identifying and promoting your leaders of tomorrow.

ALREADY IDENTIFIED EMERGING & EXISTING LEADERS? ENROLL THOSE WITH HIGH POTENTIAL IN THE NEXT FRL1;
Future Ready Leadership 1 begins on September 21, 2022

FOR EXPERIENCED LEADERS THAT HAVE HAD PRIOR LEADERSHIP TRAINING;
Future Ready Leadership 2 starts on April 21, 2022

ADVANCED LEADERS LOOKING TO ACCELERATE INTO A NEW FUTURE-READY LEADERSHIP ROLE;
The award-winning, evolving Future Ready Leadership Acceleration kicks off September 22, 2022

FOR EVERYONE THAT LOVES TO LEARN NEW SKILLS, OUR SPRING SEASONAL SERIES HAS TWO MORE TRENDING TOPICS;
On the Right PATH with 'Five Stars'
In partnership with PATH Employment Services, MCE will be providing soft skills/interpersonal skills training to the participants of a new program entitled 'Five Stars'.

'Five Stars' is a restaurant training & empowerment program that is client-focused, innovative, and collaborative. Beginning in May, 'Five Stars' provides on-the-job work experience, training & certifications, mental health support, employability, and life skills, to those with disabilities.

Spread the word with the program flyer and watch the video for more information.
Back in a Booth
Believe it or not, you can see our own Marci Ruhl & Christina Andrew in person at the upcoming OMHRA's Spring Workshop, 'Crucial Conversations and Courageous Leadership', April 20 - 22. There may be a special incentive waiting there for you. ;)

MCE Facilitator, Heather McNeil, will be facilitating a topic on 'Facilitating Courageous Conversations'.

The event will explore other issues on topics such as virtual leadership, building trust and respect, and change management. Personally speak with Marci and Christina on how MCE can build leadership competencies within you and your team.
Congratulations to our most recent FRL1-78 and FRLA-01 graduates.
FRL1-78 | Graduation Day, April 5, 2022
“There are so many takeaways from this course but in general this course has really caused me to self-reflect on my abilities as a leader and helped to highlight my strengths and the areas I need to work on.”

FRLA-01 | Graduation Day, March 29, 2022
"I have thoroughly enjoyed this course. I just wish I was in a better place with more time to be able to implement what I have learned. I do believe that I have changed my approach over the past year with the help of this course."

That's #FutureReadyLeadership
For more program information or general inquiries, contact us at info@mcecor.com
Mohawk College Enterprise